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Exchanges and refunds


Customer satisfaction is our priority. We will usually exchange an item purchased in our store if it does not match the needs of a customer, once presented with the receipt and the product intact in its original packaging. Should a customer lose his receipt, a customer service representative can conduct a search once the essential basic information has been provided.


Non-defective items

Items that are in the original, unopened packaging, accompanied by the receipt and returned within 30 days of the purchase date will be subject to a credit note in the store, which can be applied to an immediate purchase or future. Customers who wish to receive a full refund, applied to the original method of payment, must observe the conditions for product return, as specified above. Packages and products either opened, damaged or in other words not in selling condition will not qualify for a refund or exchange. The list of exceptions follows below.

Defective items

Defective items are subject to the manufacturer's warranty, when applicable, and will be repaired or replaced in-store for a period of 30 days from the invoice date of purchase. After this period, the consumer can usually contact the manufacturer, with the exceptions listed below. Items must be accompanied by the original receipt and brought in with the original packaging.

Certain exceptional situations may be handled on a case by case basis by the store manager. In cases where the packaging has been damaged and the item will be sold at a lower price, the store reserves the right to keep the amount of restoration costs (20% restocking fee) of the initial price to cover the loss. The customer will receive a credit note for the amount equivalent to the balance of the original purchase.


Items in this list cannot be subject to refund or exchange.

  • Gift cards or prepaid cards
  • Services, installations, repairs
  • Product modified, altered or installed by the consumer
  • Software, including product or a license can be activated
  • Accessories due to hygiene (such as razors, headphones, earbuds, etc
  • Items for final sale, as is
  • Paint or stain Articles
  • Special Order Items
  • Items purchased at a different branch than the original purchase

Terms and conditions may change without notice.

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